We offer free shipping/postage Australia-wide when you spend over $100 (excluding Finder items). Orders under $200 incur a flat rate charge of $15 (excluding Finder items).

Please post your order back to our warehouse for exchange. Pack your order carefully and follow the returns procedure on your packing slip. Ensure you advise us of the size you would like us to return to you. If you have lost your packing slip, please download the Product Returns Form, fill it in and post to:

Online Returns
Outback Clothing Company
PO Box 116
Bingara, NSW, 2404
Australia.

Please allow 14 days for us to process your exchange once it has been received by us (slightly longer during sale periods).

Did your order not make it or is taking longer than you anticipated? Please just Contact Us, and we’ll look into it.

You can choose a refund or exchange if an item has a major problem. This is when the item: has a problem that would have stopped you from buying the item if you had known about it; if the item is unsafe; if it is significantly different from the sample or description; if it doesn’t do what we said it would, or what you asked for and can’t easily be fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time frame. Please keep your proof of purchase – eg. your receipt. If you are not satisfied with any decision we make regarding refunds and returns, please contact Australian Competition & Consumer Commission Info Centre on 1300 302 502 or visit www.accc.gov.au for further information and guidance. In the first instance, we would ask that you contact us to give us the opportunity to resolve any issues or address any complaints.

We currently accept payments by Debit or Credit Card (processed by PayPal – Please Note: You do not need a PayPal account to pay via PayPal using your credit or debit card).

You can also pay using a PayPal account or Afterpay.

Outback Clothing Company does not handle or store your payment information. When you checkout with PayPal, PayPal pays us for your purchase and takes payment from your account, so your financial details stay encrypted and protected. For more information, visit PayPal.

Afterpay allows you to pay for your purchases over four equal fortnightly payments with no interest or additional fees, as long as you pay on time. For more information and to set up an account with Afterpay, please visit Afterpay.

We do not routinely place phone orders however we understand that sometimes it it not possible to connect to us online. Our Finder Service also includes the sale of items not available on our website. In these instances, you can place phone orders with Outback Clothing Company by calling us on 0475 095 220.

Phone orders can be made between 9am and 4pm AEDT, Monday to Friday, excluding public holidays. When ordering by phone, you will need to provide your contact details, billing and shipping address and credit card details. For phone orders, we accept Visa, and Mastercard.

We will then process your payment via PayPal, we do not store your payment information. If your order is not urgent, you can email us to advise you would like to place a phone order and we will call you back as soon as we can – that way, you’re not on the phone any longer than you need to be.

Postage is free if you spend $200 + but if you spend less than $200, we have a $15 flat rate for postage.
Please note, Finder items are not included in free or flat rate postage. When placing an order for Finder items, we will contact you to advise the postage prices.